Shipping & Delivery

Effective Date: October 27, 2026

Thank you for choosing Lenifica, a decorative accessories brand owned and operated by Kelvera LLC. We understand how exciting it is to receive your selected decorative charms and hanging accessories, and we are committed to providing clear information about our shipping procedures, delivery expectations, and fulfillment practices.

This Shipping Policy explains how orders from our Nature Friends, Lucky Item, and Botanical Daily collections are processed, shipped, and delivered. We encourage all customers to review the following information before completing a purchase.

1. Order Processing Time

Once your order has been successfully placed and payment has been authorized, our fulfillment team begins the necessary preparation procedures, which may include product verification, order confirmation, packaging, and shipping arrangements.

Our standard order processing time is approximately three (3) business days before the order is handed over to the designated shipping carrier.

Please note:

  • Business days generally refer to Monday through Friday, excluding applicable public holidays.

  • Orders placed on weekends or public holidays will generally begin processing on the next business day.

  • Processing times may occasionally vary due to order volume, product availability, or operational circumstances.

Order processing time is separate from the estimated shipping transit time described below.

2. Shipping Fees and Estimated Delivery Times

Lenifica offers standard shipping to supported destinations through available domestic and international logistics networks.

Our standard shipping arrangements are generally as follows:

  • Standard Shipping Fee: $5.99 USD per order.

  • Order Processing Time: Approximately 3 business days.

  • Estimated Shipping Transit Time: 10–20 business days after dispatch.

  • Estimated Total Delivery Time: Approximately 13–23 business days, combining standard processing and transit estimates.

Shipping availability and applicable charges may vary depending on the destination, specific order requirements, or promotional arrangements.

The final shipping cost will be displayed during checkout before payment is completed.

All stated delivery periods are estimates rather than guaranteed arrival dates. We recommend allowing additional time during peak shopping seasons or periods of increased carrier activity.

3. Potential Shipping Delays

While we work to ensure that orders are dispatched and delivered within the estimated timeframe, certain circumstances outside our direct control may affect transportation schedules.

These circumstances may include:

  • Customs inspections or import clearance procedures

  • Severe weather conditions or natural disasters

  • Carrier operational disruptions or transportation backlogs

  • Public holidays and peak seasonal shipping periods

  • Local delivery restrictions or regional logistical disruptions

  • Unexpected delays at distribution or fulfillment facilities

If your order experiences a significant delay, we encourage you to review the latest tracking information or contact our customer support team for assistance.

We will make reasonable efforts to investigate delivery concerns and provide relevant updates when information is available.

4. Order Tracking Information

Once your order has been dispatched and tracking information is available, a shipping confirmation email will be sent to the email address provided during checkout.

This message will generally include your tracking number and relevant shipment details.

You may monitor the available tracking status of your order through the designated carrier's website or the following shipment tracking service:

Please note that tracking information may require approximately 24–48 hours after dispatch to become visible or reflect its first update.

For international shipments, updates may occasionally take longer while packages move between logistics facilities, carriers, or customs processing locations.

If you cannot locate your tracking number or experience difficulty accessing shipment updates, please contact support@lenifica.com.

5. Multiple Shipments and Separate Packages

Orders containing multiple decorative accessories may occasionally be divided into separate shipments depending on inventory availability, fulfillment locations, or logistical arrangements.

For example, an order containing items from our Nature Friends, Lucky Item, and Botanical Daily collections may be fulfilled through different shipping facilities.

In such circumstances:

  • Products may arrive on different delivery dates.

  • Separate tracking numbers may be issued for individual packages.

  • Shipping confirmation emails may be provided as each package is dispatched.

Receiving only part of your order does not necessarily indicate that an item is missing.

If you believe a product has not been shipped or delivered as expected, please contact our customer support team with your Order Number.

6. Shipping Address Changes and Order Modifications

We strongly recommend reviewing your shipping address, contact information, and product selections carefully before completing your purchase.

If you notice an error after placing an order, please contact our customer support team immediately, preferably within 12 hours of purchase.

Send your request to support@lenifica.com with the subject line "Urgent: Order Modification."

Please include:

  • Your Order Number

  • The email address used during checkout

  • A clear explanation of the requested changes

  • The complete corrected shipping address or relevant order details

Our team will review your request and make reasonable efforts to accommodate changes before fulfillment processing has advanced.

However, we cannot guarantee modifications once an order has entered shipping preparation or has been transferred to the delivery carrier.

The 12-hour timeframe is a recommended notification window and does not guarantee that a requested modification can be completed.

7. Unsuccessful Deliveries and Unclaimed Packages

Occasionally, a shipping carrier may be unable to complete delivery because the recipient is unavailable, the delivery address is incomplete, or the package requires collection from a designated location.

If a delivery attempt is unsuccessful, the carrier may:

  • Attempt delivery again.

  • Leave a delivery notice with further instructions.

  • Transfer the package to a nearby collection point or postal facility.

  • Return the package to its original shipping facility after the applicable holding period.

Customers are encouraged to monitor tracking updates and follow any reasonable instructions provided by the carrier to arrange delivery or collection.

If a package is returned because of incorrect shipping information provided at checkout or failure to collect it after appropriate notice, additional shipping charges may apply if reshipment is requested.

Responsibility for such costs will be assessed according to the circumstances and applicable consumer protection laws.

If you require assistance with an unsuccessful delivery, please contact support@lenifica.com.

8. Delayed or Unupdated Tracking Information

International shipping may involve multiple transportation stages, and tracking information may not update continuously throughout the journey.

If your package appears to be delayed, we recommend the following steps:

Step 1: Review Your Tracking History

Check the most recent tracking event through the carrier's website or the supported tracking platform.

A temporary pause in tracking updates does not necessarily indicate that your shipment is lost.

Step 2: Allow for Normal Carrier Updates

If your tracking information has not changed for a short period, the package may be moving between distribution facilities or awaiting the next carrier scan.

Step 3: Contact Customer Support

If your tracking information has not been updated for more than seven (7) consecutive days, please contact support@lenifica.com.

Include your Order Number, tracking number, and checkout email address.

Our customer service team will review the available shipment information and, where appropriate, assist with initiating an inquiry through the applicable logistics provider.

9. Lost, Missing, or Misdelivered Packages

Lenifica understands that missing or incorrectly delivered packages can be frustrating. We aim to review shipping-related concerns fairly and provide appropriate assistance.

Packages Confirmed Lost in Transit

If a package is confirmed lost during transportation following an appropriate investigation, we will arrange a suitable resolution, which may include a replacement shipment at no additional cost or a refund where appropriate.

The available resolution may depend on product availability, the circumstances of the shipment, and applicable legal requirements.

Packages Marked as Delivered

If the carrier's tracking system indicates that your package has been delivered but you cannot locate it, we recommend:

  • Verifying the shipping address shown in your order confirmation.

  • Checking around the designated delivery location.

  • Asking household members, neighbors, or building management whether they received the package.

  • Contacting the delivery carrier for additional delivery information.

If the package remains missing, please contact our customer support team.

A carrier's delivered status will be considered as part of our investigation but does not automatically exclude any remedy required under applicable law.

Incorrect or Incomplete Delivery Addresses

Customers are responsible for providing accurate and complete shipping information during checkout.

If a delivery problem results directly from incorrect information supplied by the customer, any reshipment arrangements or additional charges will be reviewed based on the circumstances.

10. Shipping Destinations and Fulfillment Locations

Supported Shipping Destinations

Lenifica serves customers in destinations supported by our available shipping and fulfillment partners.

Shipping eligibility is determined by the delivery options offered during checkout.

If an order cannot be fulfilled because of shipping restrictions, carrier limitations, or other logistical circumstances, our customer support team will contact you to discuss an appropriate resolution.

Where fulfillment is not possible, an applicable refund will be arranged.

Fulfillment and Shipping Origins

Lenifica works with available fulfillment facilities, logistics providers, and supply partners to coordinate order preparation and delivery.

Depending on product availability, shipping destination, and operational arrangements, some decorative accessories may be shipped from domestic or international fulfillment locations.

The shipping origin may differ from the registered business address of Kelvera LLC.

Our registered business address should not be interpreted as a designated warehouse, dispatch center, or product return facility.

11. Customs Duties, Import Taxes, and Shipping Responsibilities

Delivery Estimates

All processing and transit timelines described in this policy are estimates based on ordinary operating conditions.

Actual delivery times may vary depending on external circumstances and applicable shipping services.

Customs Duties and Import Fees

For international deliveries, customs duties, import taxes, value-added taxes (VAT), or other governmental charges may apply depending on the destination country and applicable import regulations.

Unless these charges are expressly included in the checkout price or collected by Lenifica, customers may be responsible for applicable import-related fees assessed by the relevant authorities.

Customers are encouraged to review local import requirements before placing an international order.

Accurate Shipping Information

Customers should provide complete and accurate delivery information, including the recipient's name, shipping address, postal code, and contact details where required.

Incomplete or inaccurate information may lead to delays, unsuccessful deliveries, or additional logistical complications.

Applicable Consumer Rights

Nothing in this Shipping Policy is intended to waive, restrict, or exclude any rights or remedies that customers may possess under applicable consumer protection laws.

In situations involving non-delivery, fulfillment failure, or other shipping disputes, available resolutions will be assessed in accordance with the circumstances and applicable legal obligations.

12. Contact Our Customer Support Team

If you have questions regarding order processing, delivery estimates, shipping charges, or shipment tracking, please contact us through the following official channels:

  • Brand Name: Lenifica

  • Legal Business Entity: Kelvera LLC

  • Registered Business Address: 15 N Ocean Dr, Key Largo, FL 33037, United States

  • Customer Support Email: support@lenifica.com

  • Customer Service Phone: +1 303-589-6024