Return & Refund Policy

Effective Date: October 27, 2026

Thank you for shopping with Lenifica, a decorative accessories brand owned and operated by Kelvera LLC. We are committed to offering thoughtfully selected decorative charms and hanging accessories that reflect our standards for design, quality, and customer satisfaction.

We encourage all customers to review product descriptions, specifications, and order details carefully before completing a purchase.

If you experience an issue with your order, please contact our customer support team at support@lenifica.com, including your Order Number and the email address used during checkout.

Please review our Return & Refund Policy below for information about purchase conditions, damaged or defective products, refund procedures, and replacement eligibility.

1. Final Sale Policy

All purchases made through the Lenifica online store are generally considered final.

We do not accept standard returns or exchanges based solely on a change of mind, personal preference, or the selection of an incorrect style, color, or design.

Exceptions may be made when:

  • An item arrives damaged during transit.

  • An item has a verified manufacturing defect.

  • An incorrect product is delivered due to a fulfillment error.

  • A refund, replacement, or other remedy is required under applicable consumer protection laws.

This policy applies to products across our Nature Friends, Lucky Item, and Botanical Daily collections.

Nothing in this policy is intended to limit or exclude any non-waivable rights or remedies available to customers under applicable law.

2. Damaged, Defective, or Incorrect Products

At Lenifica, we strive to maintain consistent product quality through our product selection and fulfillment processes. However, we understand that unexpected issues may occasionally occur during manufacturing, packaging, or transportation.

If your decorative accessory arrives damaged, contains an apparent manufacturing defect, or differs from the item you ordered, please contact our customer support team promptly.

We request that customers inspect their orders upon delivery and report any visible damage, defects, or fulfillment errors within seven (7) calendar days of the recorded delivery date.

To submit a claim, please email support@lenifica.com and include:

  • Order Information: Your Order Number and the email address associated with your purchase.

  • Issue Description: A clear explanation of the damage, defect, missing component, or incorrect item.

  • Supporting Evidence: Clear photographs or a short video showing the affected product and the issue.

  • Packaging Information: Photographs of the original packaging or shipping label, if available and relevant to the claim.

Our customer support team will review the information provided and may request reasonable additional details to help evaluate the issue.

Depending on the circumstances, product availability, and applicable legal requirements, an approved resolution may include:

  • A replacement of the affected item at no additional product or standard shipping cost.

  • A partial refund where appropriate and accepted as a resolution.

  • A full refund for the affected item or order, as appropriate.

Claims are reviewed individually to determine a fair and reasonable resolution.

The seven-day reporting period is intended to help us investigate delivery-related issues promptly. It does not eliminate any statutory rights or remedies that may remain available after this period.

3. Refund Processing

If a refund is approved, Lenifica will arrange for the authorized refund amount to be issued to the original payment method used during checkout, unless another method is required by law or agreed upon where permitted.

Refund processing generally follows these steps:

  • Our customer support team reviews the submitted claim and confirms the applicable resolution.

  • Once a refund has been approved and initiated, the transaction is processed through the relevant payment service provider.

  • The refunded amount will generally appear in your original payment account within 7–12 business days, depending on your bank, card issuer, or payment provider.

Please note that financial institutions may require additional processing time, and actual posting dates can vary.

If your refund has been approved but has not appeared within the expected timeframe, please contact support@lenifica.com for assistance.

4. Exchange and Replacement Policy

Lenifica does not offer traditional exchanges for alternative decorative accessory styles, colors, designs, or product variations due to personal preference.

However, if an item is confirmed to be damaged, defective, or incorrectly supplied, we may arrange a replacement as an appropriate resolution.

Where available, replacements will generally be provided in the same product design and variant as the original purchase.

If the original item is unavailable, our customer support team will discuss an alternative remedy, which may include a refund in accordance with applicable law and the circumstances of the claim.

Replacement requests are subject to review and should be submitted through our official customer support email.

5. Unauthorized Returns and Return Instructions

Please do not send products to our registered business address or any fulfillment facility without receiving written return instructions from Lenifica customer support.

Our registered business address is not automatically designated as a product return facility.

If a physical return is necessary, our customer support team will provide the appropriate return instructions, including the authorized destination and any applicable shipping procedures.

Packages shipped without prior coordination may experience processing delays, may be sent to an unsuitable location, or may not be identifiable for the purpose of resolving a claim.

Where a product must be returned because of a verified defect, shipping damage, or fulfillment error, return shipping arrangements and any applicable costs will be handled in accordance with the approved resolution and relevant legal requirements.

Lenifica is not responsible for unnecessary shipping charges or losses resulting from items voluntarily sent to an incorrect address without following the provided instructions, except where responsibility is imposed by applicable law.

6. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at support@lenifica.com, using "Urgent: Order Cancellation" as the email subject line.

Please include your Order Number and the email address used during checkout.

Cancellation requests may be accommodated before the order enters fulfillment processing or is dispatched.

Once an order has been processed for shipment or transferred to the carrier, cancellation may no longer be operationally possible.

If an order has already shipped, any subsequent refund or replacement request will be assessed under this Return & Refund Policy and applicable consumer protection laws.

7. Contact Our Customer Support Team

If you have questions about our return conditions, need clarification about an approved refund, or wish to report a product issue, please contact us through the following official channels:

  • Brand Name: Lenifica

  • Legal Business Entity: Kelvera LLC

  • Registered Business Address: 15 N Ocean Dr, Key Largo, FL 33037, United States

  • Customer Support Email: support@lenifica.com

  • Customer Service Phone: +1 303-589-6024